FAQ

Frequently Asked Questions

Q: How long does shipping take?

We ship directly from the UK. Orders typically arrive within 5–9 business days.

Q: Do you offer free UK shipping?

Yes, all orders within the United Kingdom include free tracked shipping.

Q: What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay.

Q: Can I return a product?

Yes, unused items can be returned within 14 days of delivery.

Q: Is VAT included in the prices?

Yes, all prices are inclusive of VAT for UK customers.

Q: Is there a warranty on your products?

All machines include a 12-month manufacturer warranty.

HiBREW H10A – Product FAQs

Q: What are its key features?

15-bar pressure, stainless steel build, and a professional steam wand.

Q: What type of coffee does it use?

It works with ground coffee only.

Q: Is it easy to clean?

Yes, the water tank and drip tray are removable for easy maintenance.

HiBREW H10B – Product FAQs

Q: Can I customize my espresso?

Yes, it has programmable volume and temperature controls.

Q: Does it include a frother?

Yes, a built-in steam wand for milk frothing is included.

Q: What makes it different from H10A?

It includes more digital controls and pressure gauge display.

HiBREW 5-in-1 – Product FAQs

Q: Which capsules does it support?

Nespresso, Dolce Gusto, K-cup, ESE pods, and ground coffee.

Q: Does it include all adapters?

Yes, all capsule adapters are included in the box.

Q: Can I adjust brew volume?

Yes, it has LED volume control.

HiBREW 6-in-1 – Product FAQs

Q: What's the extra function compared to 5-in-1?

It adds a tea capsule adapter and digital temperature display.

Q: Can I use it for tea?

Yes, using the tea capsule adapter provided.

Q: Is it beginner-friendly?

Absolutely. It's easy to operate with digital indicators.